1. Eligibility for Returns
We strive to provide high-quality products, but if you receive a damaged or defective item, you may request a return under the following conditions:
- The issue must be reported within Specify Timeframe of receiving the order.
- The product must be unused, in its original packaging, and include all accessories.
- Proof of purchase, such as an order confirmation, must be provided.
2. Refund Process
- Refunds are only applicable for approved returns of damaged or defective products.
- Once we receive and inspect the returned item, we will process the refund.
- Since we operate on a cash-on-delivery basis, refunds will be provided through an alternative arrangement, which will be communicated upon approval of the return.
3. How to Request a Return
To initiate a return, please follow these steps:
- Contact us at [email protected] with your order details and a description of the issue.
- Attach clear images of the product showing the damage or defect.
- Await confirmation and instructions from our team regarding the return process.
4. Changes to This Policy
We reserve the right to modify this policy at any time. Any changes will be effective upon posting on our website.
For any questions, please contact us at [email protected]